Firstly, we would like to apologise for the disruption to the services you may have experienced over the last week.
On Tuesday – April 4th, we had planned downtime on the entire site to allow time to migrate the servers from static, physical servers to Cloud servers. This should have, and will soon, provide increased stability and performance for all users across all platforms.
Since completing this many of you have experienced issues when attempting to connect to the site, such as receiving a 502 error page. Or having trouble completing specific actions within both our games (SM17 and Worlds).
Due to the dynamic nature of the Cloud services some of the constant processes and pathways have not been generating and running as they are expected to. As the services have scaled up to meet demand this has resulted in the connection and service issues you have experienced.
We have our team working to identify and resolve the cause of these problems and we will keep you updated as additional information becomes available.
All Gold and VIP members will have the days added to their accounts once the problem is resolved.
We thank you for your patience and understanding.
The Soccer Manager Team.